Have a question? Check our FAQ's below. If you can't find your answer here, contact us!
ARE YOUR PRODUCTS TESTED ON ANIMALS?
We are huge animal lovers and do not test our products on animals!
ARE YOUR PRODUCTS VEGAN?
Yes! All of our products are vegan except for our 100% silk hair accessories.
SHIPPING + RETURNS
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
We process your order in 1-3 business days. Orders placed after 12pm ET will be processed the following business day.
WHERE IS MY ORDER?
Once your order is processed and shipped, you will be notified and sent a tracking order to following your order on its journey!
WHERE DO YOU SHIP?
Isaline currently ships to US only. We are currently working to expand shipping to other countries. Stay tuned!
HOW MUCH DOES SHIPPING COST?
Standard Shipping on orders under $50 is $5.
Standard Shipping on orders $50 or more is FREE.
Priority shipping is available and will be calculated at checkout. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.
CAN I MODIFY OR CANCEL MY ORDER?
Once orders are placed, we work hard to ship them out to you quickly! If you wish to modify or cancel your order, contact us at firstname.lastname@example.org and we can will try to help you the best way we can!
I'M NOT HAPPY WITH MY ORDER. CAN I RETURN?
Isaline will accept returns of unused products within 30 days of purchase. Send an email to email@example.com detailing your request to return. We will not refund the cost of shipping of the original order